Terms of service

OVERVIEW

 Welcome to Zenesap! The terms "we," "us," and "our" refer to Zenesap. Zenesap operates this store and website, along with all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (referred to as the "Services"). Our platform is powered by Shopify, allowing us to offer these Services to you. The following terms and conditions, along with any referenced policies, make up these "Terms of Service" or "Terms." They outline your rights and responsibilities while using our Services. Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to comply with these Terms of Service and our Privacy Policy [LINK]. If you do not agree with these Terms of Service or the Privacy Policy, you should not use or access our Services.

 SECTION 1 - ACCESS AND ACCOUNT

 By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence. You also give us consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage. To utilize the Services, which include browsing our online store or purchasing products and services, you may be required to provide certain information such as your email address, billing information, payment details, and shipping address. You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you possess all necessary rights to submit this information. You are solely responsible for maintaining the security of your account credentials and for all activity occurring on your account. You may not transfer, sell, assign, or license your account to any other person.

 SECTION 2 - OUR PRODUCTS

 We strive to accurately represent our products and services in our online store. However, please be aware that colors or appearances of products may differ from how they appear on your screen due to your device settings and configurations. We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match their representations in our online store. All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer on a case-by-case basis based on individual circumstances.

 SECTION 3 - ORDERS

 When you place an order, you are making an offer to purchase. Zenesap reserves the right to accept or decline your order for any reason at its discretion. Your order is not considered accepted until Zenesap confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Zenesap may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, modify, or cancel an order, we will try to notify you via the email address, billing address, and/or phone number you provided at the time of the order. Your purchases are subject to return or exchange solely according to our Refund Policy [LINK]. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

 SECTION 4 - PRICES AND BILLING

 Prices, discounts, and promotions may change without notice. The price charged for a product or service will be the price in effect at the time the order is placed, as detailed in your order confirmation email. Unless explicitly stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import chargesPrices listed on our online stores may differ from those in physical stores or in other online stores operated by third parties. We may occasionally offer promotions on our services that could affect pricing, and these promotions are subject to terms and conditions that are separate from these general terms. In case of any conflict between the promotional terms and these terms, the promotional terms will take precedence. You agree to provide accurate, complete, and current information for all purchases made in our stores, including purchase details, payment methods, and account information. It is your responsibility to promptly update your account information, such as your email address, credit card numbers, and expiration dates, to ensure that we can process your transactions and contact you as necessary. You confirm and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are authorized to use that credit card for your purchase, (iii) any charges incurred will be honored by your credit card company, and (iv) you will pay all amounts incurred at the posted prices, including shipping, handling fees, and applicable taxes, if any.

 SECTION 5 - SHIPPING AND DELIVERY

 We are not liable for any delays in shipping and delivery. Please note that all delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or any events outside of our control. Once we hand over products to the carrier, the title and risk of loss transfer to you.

 SECTION 6 - INTELLECTUAL PROPERTY

 Our Services, which include but are not limited to trademarks, brands, text, displays, images, graphics, product reviews, videos, and audio, as well as their design, selection, and arrangement, are owned by Zenesap, its affiliates, or licensors and are protected by U.S. and international patent, copyright, and other intellectual property laws. These Terms allow you to use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as explicitly stated in these Terms, nothing in this agreement grants you any license or rights to the patents, trademarks, copyrights, or other intellectual property of Zenesap, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted here are reserved by Zenesap. Zenesap’s names, logos, product and service names, designs, and slogans are trademarks of Zenesap or its affiliates or licensors. You may not use these trademarks without the prior written permission of Zenesap. Additionally, the name, logo, product and service names, designs, and slogans of Shopify are also trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

 SECTION 7 - OPTIONAL TOOLS

 As part of our Services, you may be provided access to customer tools offered by third parties. We do not monitor or have any control or input over these tools. You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind, and without any endorsement. We will not be liable for any issues arising from your use of these optional third-party tools. Using any optional tools provided through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and agree to the terms under which these tools are provided by the respective third-party providers. In the future, we may offer new features through the Services, including the release of new tools and resources. These new features will also be considered part of the Services and are subject to these Terms of Service.

 SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites operated by third parties, including any embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.We are not liable for any harm or damages related to your access of third-party websites, or your purchase or use of any products, services, resources, or content from those websites. Please review the third-party's policies and practices carefully, and ensure you understand them before engaging in any transactions. Any complaints, claims, concerns, or questions regarding third-party products and services should be directed to the respective third-party provider.

 SECTION 9 - RELATIONSHIP WITH SHOPIFY

 [NOTE TO MERCHANT: This section accurately describes Shopify's relationship with your store and should not be removed or modified.] Zenesap is powered by Shopify, which allows us to provide our Services to you. However, any sales and purchases you make in our Store are made directly with Zenesap. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions between you and Zenesap, including any injury, damage, or loss resulting from the products and services purchased. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Zenesap.

 SECTION 10 - PRIVACY POLICY

 All personal information collected through our Services is subject to our Privacy Policy, which can be viewed [here](LINK). Certain personal information may also fall under Shopify's Privacy Policy, available [here](LINK). By using our Services, you acknowledge that you have read these privacy policies. Since our Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of our Services to enhance your experience. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your own, in order to provide services to you. Please review our privacy policy for more details on how we, Shopify, and our partners use your personal information

SECTION 11 - FEEDBACK

 If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively referred to as "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. For example, we may use our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Services and to fulfill our obligations and exercise our rights under the Terms of Service. You also represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to: (1) maintain your Feedback in confidence; (2) pay compensation for your Feedback; or (3) respond to your Feedback. We may, but are not obligated to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service. You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain any libelous, unlawful, abusive, or obscene material, or any computer virus or malware that could affect the operation of the Services or related websites. You may not use a false email address, impersonate someone else, or mislead us or third parties regarding the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

 SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

 Occasionally, there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is found to be inaccurate at any time, without prior notice (including after you have submitted your order).

 SECTION 13 - PROHIBITED USES

 You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to send, or procure the sending of, any advertising or promotional material, including "junk mail," "chain letters," "spam," or similar solicitations; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Zenesao, Shopify, or users of the Services, or expose them to liability. Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that could affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or engage in deceptive practices related to the Services; (e) use any robots, spiders, scraping, data gathering and extraction tools, automated devices or processes, AI tools (such as agentic AI), or other automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms..